Refund Policy

This Refund Policy outlines the terms under which customers may return products purchased from Art of Dining. We strive to ensure customer satisfaction with our physical and digital goods.

1. General Policy

Customers may request a refund or return for eligible items within 14 days of receipt. To qualify, items must be unused, in their original packaging, and accompanied by proof of purchase.

2. Eligible Items & Conditions

Eligible items for return include any physical goods that have not been opened or used. Digital products may only be returned if they have not been downloaded or accessed.

3. Non-Refundable Items

Certain items are non-refundable, including opened digital downloads and any promotional items marked as final sale. Please review your purchase carefully before completing the transaction.

4. How to Request a Refund

To initiate a refund, please contact our customer support team with your order number and reason for the return. We will provide further instructions on how to proceed.

5. Processing Time

Refunds will be processed within 5-10 business days from the date we receive your returned item. You will be notified via email once your refund has been approved and issued.

6. Exchanges & Replacements

In the case of defective or damaged items, we will arrange for an exchange or replacement at no additional cost. Please contact our support team for assistance.

7. Contact & Disputes

If you have any unresolved issues regarding your refund, please reach out to our customer support team. We are committed to resolving disputes fairly and promptly.

Contact Us

Email: support@artofdining.jp: support@art-of-dining.art

Address: 123 Culinary Street, Tokyo, Japan: 84-16 Ginza, Chiyoda, Tokyo 100-3738